Frequently Asked Questions
Everything you need to know about shopping for your little ones at KidsCity.in
What is the typical delivery timeframe for my order?
We usually process and dispatch orders within 24-48 hours. Depending on your location in India, you can expect delivery within 3 to 7 business days.
What is your return and exchange policy?
We offer a hassle-free 7-day return policy for most items. Products must be unused, unwashed, and have all original tags attached to be eligible for a refund or exchange.
How can I track my shipment?
Once your order is shipped, we will send a tracking link to your registered email address and mobile number via SMS, allowing you to monitor your package in real-time.
Are your products safe for newborns and children with sensitive skin?
Yes, we prioritize safety and quality. Our clothing and toys are sourced from reputable brands that use non-toxic dyes and hypoallergenic materials suitable for sensitive skin.
Which payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI (Google Pay, PhonePe), and Cash on Delivery (COD) for most pin codes.
Can I modify or cancel my order after it has been placed?
You can cancel or modify your order within 2 hours of placement by visiting the 'My Orders' section or contacting our support team, provided the item has not yet been dispatched.